Terms of Use

Important Notice

These Terms contain an individual arbitration agreement and class-action waiver. Unless you timely opt out, most disputes must be resolved individually in arbitration rather than in court. Nothing in these Terms eliminates rights that cannot lawfully be waived.

1. Agreement and Eligibility

These Terms of Use (“Terms”) are a binding agreement between you and Shadow Army LLC governing Kvenna. By creating an account, selecting the acceptance control, or using Kvenna, you confirm that you have read and agree to these Terms, the Privacy Policy, the Biometric and Live-Selfie Notice and Consent when applicable, and the Community Rules.

You must be at least 18, legally capable of entering a contract, and eligible for Kvenna membership. Kvenna is a community for adult women, including cisgender and transgender women. Membership eligibility is based on the member’s attestation and applicable rules; Kvenna does not infer gender from facial appearance.

You may not use Kvenna if you are prohibited by law, previously permanently removed, or unwilling to provide truthful eligibility information.

2. Accounts and Security

• Provide accurate, current information and maintain only accounts you are authorized to use.
• Protect your password, verification codes, device, and account access.
• Do not sell, transfer, share, automate, scrape, or impersonate another account.
• Notify us promptly of unauthorized access.
• We may require re-verification, suspend access, restrict features, or terminate accounts to protect users and the service.

3. Kvenna Is a Safety Tool, Not a Guarantee

Kvenna provides community information and tools intended to support personal safety decisions. Kvenna does not guarantee any person’s identity, intentions, history, location, conduct, compatibility, or safety; does not continuously monitor users or trusted contacts; and cannot prevent assault, harassment, fraud, injury, crime, technical failure, or missed communications.

Do not rely on Kvenna as your only safety measure. Use independent judgment, meet in appropriate places, tell trusted people your plans, and contact 911 or the appropriate local emergency service when immediate assistance is needed. Kvenna does not dispatch police, medical personnel, or emergency responders unless a feature expressly states otherwise.

4. Safety Screenings and Public Information

Safety Screening results may combine user inputs with public records, licensed data, and publicly accessible sources. Results may be incomplete, outdated, inaccurate, ambiguous, or refer to a different person. A possible profile or record match is not confirmation of identity, wrongdoing, ownership, or danger.

Kvenna is not a consumer reporting agency, and Safety Screening is not a consumer report. You may not use results for employment, housing, credit, insurance, tenant screening, education admissions, or any purpose regulated by the Fair Credit Reporting Act or similar law. You must independently verify information before acting on it.

5. Community Content and Conduct

You are responsible for content you submit and the consequences of sharing it. You represent that you have the necessary rights and that your content is truthful to the best of your knowledge, relevant, and lawful.

You grant Shadow Army LLC a worldwide, nonexclusive, royalty-free, sublicensable license to host, store, reproduce, format, display, distribute, moderate, and use your content solely to operate, secure, promote, and improve Kvenna. This license ends when content is deleted except where copies remain in backups, have been shared by others, or must be retained for safety, moderation, evidence, or legal compliance.

We may review, restrict, label, remove, preserve, or disclose content and may suspend or terminate accounts, but we are not obligated to monitor every submission. User statements are their own and are not endorsed or verified by Kvenna.

6. Prohibited Uses

• Harassment, threats, stalking, doxxing, bullying, hate, sexual exploitation, trafficking, violence, or unlawful discrimination.
• Posting intimate imagery without consent, private contact information, knowingly false accusations, fabricated evidence, or content that violates another person’s rights.
• Using possible matches as confirmed facts; organizing vigilantism; contacting, confronting, threatening, or punishing a person based solely on Kvenna information.
• Fraud, impersonation, malicious reporting, account circumvention, unauthorized surveillance, scraping, reverse engineering, malware, interference, or unauthorized access.
• Commercial resale, regulated decision-making, law-enforcement use without authorization, or any unlawful purpose.

7. Trusted Contacts, Check-Ins, and Communications

You must have permission to provide a trusted contact’s information and to send them communications. You control the recipients, timing, and information shared through configured safety features. Delivery can fail because of connectivity, device settings, carrier filtering, provider outages, incorrect contact information, or other circumstances outside Kvenna’s control.

You remain responsible for monitoring your own safety and contacting emergency services. A sent, scheduled, or displayed notification does not prove that a recipient received, read, or acted on it.

8. Subscriptions and Purchases

Paid subscriptions and purchases are processed through Apple and may renew automatically unless cancelled in your Apple account settings before renewal. Prices, billing periods, included benefits, and trial terms are displayed before purchase. Apple controls billing, refunds, and payment methods subject to applicable law and Apple’s terms.

Features, allowances, and pricing may change prospectively. Purchased consumable benefits generally do not roll over unless expressly stated. Restore Purchases may be used for eligible non-consumable purchases and active subscriptions.

9. Intellectual Property

Kvenna, its software, branding, designs, text, and non-user content are owned by Shadow Army LLC or its licensors and protected by law. Except for the limited right to use Kvenna under these Terms, no rights are granted. Feedback may be used without restriction or compensation.

10. Third-Party Services

Kvenna depends on third-party platforms, app stores, communications networks, data sources, verification services, and hosting providers. Their terms and privacy practices may also apply. We are not responsible for third-party services, content, availability, or actions, except where applicable law provides otherwise.

11. Suspension and Termination

You may stop using Kvenna and request account deletion. We may suspend, restrict, or terminate access when we reasonably believe you violated these Terms, created risk, abused users or systems, failed verification, or when required by law. Provisions that by their nature should survive termination—including ownership, disclaimers, liability limits, indemnity, dispute terms, and preservation rights—will survive.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KVENNA IS PROVIDED “AS IS” AND “AS AVAILABLE.” SHADOW ARMY LLC DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND WARRANTIES ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT KVENNA, A SCREENING, A VERIFICATION, A NOTIFICATION, OR USER CONTENT WILL BE COMPLETE, ACCURATE, TIMELY, UNINTERRUPTED, ERROR-FREE, OR SAFE.

Some jurisdictions do not allow certain disclaimers, so portions of this section may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHADOW ARMY LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, DATA, GOODWILL, OR OPPORTUNITY; PERSONAL INTERACTIONS; RELIANCE ON CONTENT OR SCREENINGS; FAILED OR DELAYED ALERTS; OR UNAUTHORIZED CONDUCT OF USERS OR THIRD PARTIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO KVENNA OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID TO SHADOW ARMY LLC THROUGH KVENNA DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot lawfully be limited, and they apply only to the extent permitted in your jurisdiction.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Shadow Army LLC and its affiliates, personnel, and providers from claims, losses, liabilities, costs, and reasonable attorneys’ fees arising from your content, misuse of Kvenna, violation of these Terms or law, violation of another person’s rights, or conduct toward another user. We may control the defense of a covered matter, and you will cooperate. This obligation does not apply to the extent a claim results from our unlawful conduct.

15. Informal Dispute Resolution

Before filing arbitration or court proceedings, the claimant must send an individualized written Notice of Dispute describing the claimant, account email, facts, requested relief, and calculation of any monetary demand. Send notices to legal@shadowarmy.us and Shadow Army LLC, 7486 La Jolla Blvd., #1024, La Jolla, California 92037. The parties will attempt in good faith to resolve the dispute for 60 days. Limitation periods are tolled during that period where permitted.

16. Binding Individual Arbitration and Class Waiver

Except for eligible individual small-claims matters and requests for temporary or preliminary injunctive relief concerning unauthorized access, intellectual property, or imminent harm, any dispute arising from Kvenna, these Terms, or the parties’ relationship will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this section.

The arbitrator, not a judge or jury, will decide disputes concerning interpretation, applicability, enforceability, or formation of these Terms or this arbitration agreement, except that a court will decide disputes concerning the class-action waiver. Arbitration will occur by video, telephone, documents, or in the county where you live unless the parties agree otherwise.

Claims may be brought only individually. Neither party may participate in a class, collective, consolidated, coordinated, mass, or representative action or arbitration. The arbitrator may award relief only to the individual claimant and only as necessary to resolve that individual claim. If this class waiver is finally found unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court after arbitrable matters are completed.

You may opt out of arbitration by emailing legal@shadowarmy.us within 30 days after first accepting these Terms. The notice must include your full name, Kvenna account email, and an unambiguous statement that you opt out of Kvenna arbitration. Opting out will not affect your account.

17. California Release

To the extent permitted by law, California residents waive California Civil Code section 1542, which generally limits a release from extending to claims the releasing party does not know or suspect to exist at the time of the release. This waiver applies only to claims lawfully subject to release and does not waive nonwaivable rights.

18. Governing Law and Courts

California law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. For disputes not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in San Diego County, California, unless applicable consumer law requires otherwise.

19. Changes and General Terms

We may update these Terms prospectively. Material changes will be presented through the app or another reasonable notice, and renewed acceptance will be requested where required. If you do not agree, stop using Kvenna and delete your account.

These Terms, incorporated policies, and purchase disclosures form the entire agreement regarding Kvenna. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder continues. Our failure to enforce a provision is not a waiver. You may not assign these Terms without consent; we may assign them in connection with a reorganization, financing, merger, sale, or transfer of the service.

20. Contact

Shadow Army LLC, 7486 La Jolla Blvd., #1024, La Jolla, California 92037, United States. Email: legal@shadowarmy.us.